Refund Policy

Refund Policy

1. The short version

A video that fails costs nothing: the credits go back to your balance on their own, with no ticket needed. If you think a purchase was charged by mistake, or you want to ask about unused credits, contact us and we will look at your account.

2. What things cost

Reading meme pages and boards is free. New accounts get welcome credits to try a template. After that, videos are paid for with credits. The number of credits a video needs depends on the length and resolution you pick, and it is shown before you start.

Checkout offers one-time credit packs and monthly subscriptions through Stripe. Packs do not renew, and pack credits are valid for one year from purchase. Monthly plans renew automatically until canceled and include 20% more credits than the same-price pack. Monthly credits expire at the end of the billing period and do not roll over. Cancel in Billing before the next renewal to stop future charges. Cancellation does not itself refund a completed payment. Welcome credits do not expire, have no cash value and cannot be refunded or exchanged.

3. Failed videos

Credits are reserved when a video starts. If the render fails, they come back to your balance automatically. A render fails when:

• the AI model returns an error, or the video does not finish in time;
• the finished video cannot be saved;
• a photo is rejected before rendering because it is too small or cannot be read.

A video that renders but does not look the way you hoped is not a failed render. If a result has a clear problem, such as a missing face or a frozen clip, contact support and we will review it.

4. Purchases

If you were charged twice, charged the wrong amount, or did not receive the credits you paid for, contact us and we will fix it. We review requests to refund unused purchased credits case by case. Credits that have already been used to make videos cannot be refunded.

Approved refunds go back to the original payment method through Stripe. How long the money takes to appear depends on your bank.

5. How to ask

Open Support tickets in your account settings. Include the date of the purchase or the video, so we can review your request. You can follow ticket replies in your account settings.