Privacy Policy

Privacy Policy

This policy explains what viralmemes.app ("Viral Memes", "the service") collects, why, and what you can ask us to do about it. You can read the meme explainers and boards without an account.

1. What we collect

• Account data. Your email address, your name if you provide one, a hashed password, and session records. If you sign in with a third-party provider, we receive the identifier and email address that provider shares.
• Photos you upload. The one or two photos you send to a meme template. They are uploaded to our storage so the generation service can read them.
• Generation records. The template, your settings (length, resolution, orientation), the identifier of the upstream generation task, the resulting video and its status. We keep these so you can see your videos under My videos and so we can investigate failures.
• Credit and payment records. Your credit balance and credit history. For purchases, we also keep the order number, amount, currency, product and payment status returned by Stripe. We never receive your full card number.
• Support messages and corrections. Anything you send through the support form. For Report a mistake, we keep the page, your message, and your email address if you choose to give it.
• Technical data. IP address and request metadata used for rate limiting and abuse prevention, plus the analytics described below.

2. How we use it

We use this data to run the templates, keep your account and credit balance correct, process payments, provide support, check reported mistakes, prevent abuse and fraud, and understand which pages and features are used.

We do not sell your personal data or use your uploaded photos or generated videos to train models. To generate your video, we share the necessary inputs with third-party AI service providers. Their own policies govern data retention and any use for model training. We do not publish your videos on the site unless you choose to share them.

3. Photos, videos and deletion

Uploaded photos are used to render your video. Generated videos are stored so you can watch, download and share them from My videos. A share link works for anyone who has it.

You can ask us to delete your uploaded photos, your generated videos or your whole account by contacting support. After verifying your request, we will confirm its scope and expected completion time, subject to applicable privacy requirements. Removal from our storage and removal from a provider’s systems can involve separate steps. The exception is records we must keep for tax, accounting or legal reasons, typically payment records, which we keep as long as the law requires.

4. Who processes data for us

• Payment: Stripe, for checkout, receipts and refunds.
• AI video generation: third-party AI service providers process your uploaded photos, selected settings and related task information to generate your video. Data processing and retention follow the applicable providers’ policies.
• Storage and hosting: Cloudflare, for object storage and for hosting this site.
• Email: a transactional email provider, used for account emails.
• Analytics: the web analytics described below.

Each processor receives only what it needs for its task.

5. Analytics and cookies

We use Google Analytics and Umami to understand page visits, AI video plays, template use, generation outcomes, downloads and the purchase flow. These events never include uploaded photos, generated media, passwords or email addresses. Analytics tools may use cookies and may collect browser, device and referral information.

We also store small preferences in your browser, including the photos you picked before signing in, so the generator can restore them.

You can block analytics with a browser extension or your browser's tracking protection. The site keeps working.

Embedded source posts. Some pages load previews or players from YouTube, TikTok or Instagram. When that content loads, the platform may receive your IP address, browser and device information, and referrer information, and may use cookies under its own privacy policy. We keep a direct source link available if your browser or the platform blocks the preview.

6. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to certain processing, and to complain to your data protection authority. Contact us and we will help.

7. Retention

Account data is kept while your account is open. Generation records and saved videos support your video history and troubleshooting. We do not guarantee permanent access to a video or provider link; download a copy you want to keep. To request removal, contact support. Some records may need to remain for security, dispute resolution or legal obligations, and providers may apply separate retention rules. Correction reports are kept as long as needed to check and fix the page.

8. Children

The service is not for children under 13, or under the minimum age in your country, and we do not knowingly collect their data. If you believe a child has an account, contact us and we will remove it.

9. Changes

If this policy changes materially, we will update the date at the top of this page and, where required, tell you in the product or by email.

10. Contact

For privacy requests, including access and deletion, open Support tickets in your account settings. Identify the request and the affected content so we can verify its scope and your identity. Do not include your password or card details.